Standard delivery

The Products ordered can be delivered in mainland France (Corsica included), Guadeloupe, Martinique, Reunion Island, and in most EU countries, as well as Switzerland.

Once the order is prepared, it will be shipped to the postal address provided by the Customer when placing the order.

An email will be sent to them when the order is shipped.

The customer is solely responsible for the accuracy of the contact details he communicates to ODELIA when placing his order.

Delivery costs and times from dispatch

• Country of delivery from wwww.lofficinedumonde.fr: Metropolitan France (Corsica included), Guadeloupe, Martique, Réunion, EU, Switzerland.
• Carrier: Colissimo and Mondial Relay
• Delivery times (after preparation of the order): 2-4 working days
• Delivery costs in mainland France: Colissimo standard €4.95 and Mondial Relay €2.95 for all orders under €49.
  Free for any order greater than or equal to €49
• Delivery costs for Guadeloupe, Martinique, Reunion: Colissimo standard €7.90 for any order less than €60.
  Free for any order greater than or equal to €60
• Delivery costs for EU and other European countries: Colissimo standard €6.90 for all orders less than €60.
  Free for any order greater than or equal to €60.
• Delivery costs for Switzerland: Colissimo standard 7.90 CHF for all orders less than 60 CHF. Free for all orders greater than or equal to 60 CHF.

Late delivery

In the event of a delivery delay of more than 5 working days, the customer must inform customer service (contact.lofficinedumonde@gmail.com) who will implement the necessary and appropriate actions.

Back

The Customer has a period of 14 days from the date of delivery of the Order to return any new and unopened product, in its original packaging and in perfect condition (any product damaged, incomplete, damaged or whose packaging is damaged will not be taken back), to request reimbursement without penalty.

In particular, ODELIA will not reimburse products whose cover has been removed or whose safety ring has been opened.

Product compliance

If the product does not conform to the order, the consumer must send a complaint with a view to obtaining a replacement of the product or possibly cancellation of the sale. Any anomaly concerning delivery (missing or broken product, damaged package, etc.) must be reported by the Buyer and must be notified, on the same day of receipt or at the latest the first working day following receipt, to ODELIA.

Damaged/unreceived products

In the event of products damaged during transport, it is imperative to declare it to the Carrier in order to obtain replacement of the damaged products.

In the event of non-delivery of an order or part of an order, the buyer has a maximum of 2 months (from the date of departure of the package) to make a statement. Beyond this period no complaints will be accepted.

In the event of non-complaint of a parcel at a relay point leading to a return to the seller, the shipping costs will be deducted from the reimbursement of the buyer's order. If the buyer took advantage of free delivery when validating their order, they will be billed for shipping costs.